Refund policy

🔄 Refund & Return Policy

📦 Return Eligibility

We accept returns only if the product is:

Damaged during delivery
Incorrect item delivered
Expired or defective product received

Return request must be raised within 3 days of receiving the order.

🚚 Delivery Condition

Since we use PostEx courier service, all orders are packed carefully and checked before dispatch. However, once the parcel is handed to the courier, delivery conditions are their responsibility.

❌ Non-Returnable Items

We do not accept returns for:

Opened or used skincare products
Change of mind after delivery
Minor packaging damage (outer box only)
Products without original invoice or proof of purchase

🔁 Refund Process

If your return is approved:

Refund will be processed within 5–10 business days
Refund will be issued via bank transfer / wallet / store credit (as applicable)
In case of replacement, a new product will be shipped instead